What makes guests choose one property over another?

Is it the price? The location? The number of bedrooms? 

While all of those factors matter, the reality is your property needs to stand out from the moment a guest lays eyes on it, whether that’s on an OTA, your website, or social media.

This episode is part of my special mini-series where I sit down with top industry professionals and ask them:

“What’s your #1 tip for accommodation businesses in 2025?”

With competition heating up and guest expectations rising, it’s no longer enough to simply list your property and hope for the best. You need to make strategic updates to ensure your property gets seen, booked, and remembered.

I sat down with Craig Westaway from BNB Booking, a short-term rental legend who manages some of Australia’s most sought-after high-end properties. Craig has built a business around delivering an exceptional guest experience—one that drives repeat bookings and higher nightly rates.

Craig’s answer?

Optimisation is …
 

Craig Westaway is the Director of BNB Booking, a specialist short-term rental management company that focuses on high-end properties across Australia’s most competitive markets. With years of experience in the industry, Craig has helped property owners significantly increase their rental returns by optimising property presentation, refining guest experiences, and leveraging smart pricing and marketing strategies. 

His success is built on attention to detail—ensuring every property he manages delivers a seamless and luxurious guest experience. By focusing on quality over quantity, Craig has created a strong brand that guests trust and return to, making him one of the leading voices in the short-term rental space. 

If you want to increase bookings, improve guest satisfaction, and stay ahead in 2025, this episode is for you. Craig’s practical, experience-backed strategies will show you how to make small but high-impact changes that set your property apart and drive long-term success.

🎧 Listen now and get ahead in 2025! 🚀

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