Table of Contents:
The kinds of information we collect and hold
How we collect your information
How we hold your Personal Information
How we use your information
When we disclose your information
How to access or correct your Personal Information
How to make a complaint about a breach of privacy
Changes to this Policy
1. The kinds of information we collect and hold
Depending on the particular circumstances, we may collect and hold a range of different information about you. Personal information is information from an individual who is reasonably identifiable. Examples include your name, contact details, identification information, and history records of your communication and interaction with us.
Specificity in Data Collection: We collect specific types of personal information for particular purposes. Your browsing history or IP address, for instance, helps us understand your preferences, ensuring a tailored user experience and bolstering our site’s security.
1.1 Personal Information: This is information from an individual who is reasonably identifiable. Examples of the types of personal information we collect include your name, contact details, identification information, and details or history of your interactions with us.
1.2 Third Party Identifiable Information: In certain circumstances, such as when you book accommodation for another individual, we may also collect their information that you provide to us, which may include their name, email, and postal address.
2. How we collect your information
We may collect your information in various ways, directly from you when you interact with our Site, or from third parties. This could include when you browse our Site, register, subscribe to marketing communications, participate in promotions or competitions, make purchases, or contact our Customer Care.
3. How we hold your Personal Information
We store your Personal Information in hard copy or electronic format in secure facilities. We take the privacy and security of your Personal Information seriously and use various security measures to protect it.
Data Breach Notification: In the event of a data breach, we will promptly investigate and respond in accordance with the Notifiable Data Breaches (NDB) scheme, notifying affected individuals and relevant authorities as required.
4. How we use your information
We use your information to provide services, communicate with you, improve our offerings, perform research and analysis, and comply with legal obligations.
International Data Transfers: Please be aware that your information may be stored and processed in any country where we operate. By using our Site, you consent to this transfer of information internationally.
5. When we disclose your information
We may disclose your information to third parties for services and functions such as delivery, marketing, research, and managing our business. We ensure these third parties are contractually bound to protect your information.
Use of Analytics and Tracking Tools: We use tools like Google Analytics and Facebook pixel for data collection related to user interaction with our site. You can manage your preferences and opt out of such tracking through browser settings.
7. How to access or correct your Personal Information
We ensure that your Personal Information is accurate and up-to-date. You can contact us to access or correct any Personal Information we hold about you.
8. How to make a complaint about a breach of privacy
If you have a complaint about our handling of your Personal Information, you can contact us at [email protected]. We will take steps to address your complaint and work with you to resolve it.
9. Changes to this Policy