This week, I’m thrilled to bring back Les Morgan, COO of Hind Management, for another forward thinking conversation on our show. Having Les on previously to discuss inflation and preparation strategies ahead of the curve made a huge impact on a lot of you (I received email about it).  When I called Les to invite him back, he was in Singapore, accompanying NZ Prime Minister Christopher Luxon on an international trade delegation—an exciting backdrop to our preparations for this episode!

Now we’ve reconvened to delve into the future of hotels, travel, and strategic foresight in planning.  Les and I explore the connections between employee satisfaction and guest experiences, alongside the broader economic influences shaping our industry. Whether you’re running a cosy B&B or a sprawling hotel chain, understanding these dynamics is crucial for steering your business towards success, particularly in challenge times. We discuss the importance of maintaining a sharp focus on staff training and retention, which directly enhances operational efficiency and customer satisfaction amidst wider economic fluctuations such as inflation and interest rates.

What you will learn from this episode:

🛎️ The pivotal role of staff retention in enhancing guest satisfaction.
📈 How current economic trends like inflation and interest rates are reshaping the accommodation landscape.
🌍 Strategies for effectively marketing your accommodation globally.
🏆 The benefits of implementing sustainable practices in building your brand’s reputation.
🌟 Leveraging international trade opportunities to boost business growth.
💡 The significance of diversity and inclusion in cultivating a successful team environment.
🤝 Encouraging a culture of innovation within your accommodation business.

Les Morgan’s role as the COO of Hind Management has positioned him as a trailblazer in the hospitality industry. With a portfolio that includes approximately $400m in hospitality assets and the leadership of the acclaimed Sudima Hotels, Les blends global insights with local expertise. His accolades, such as New Zealand’s Supreme Tourism accolade in 2019 and multiple leadership awards, underscore his profound impact on our sector. His international experience and board positions enrich his deep understanding of the dynamics shaping hospitality today.

This conversation is not just a reflection on current industry standards but a forward-looking dialogue about positioning your business for success in a competitive market. If you aim to refine your operational tactics, comprehend the economic forces at play, or inspire a culture of excellence in your accommodation business, this episode will provide valuable insights. Investing time in listening to this episode is investing in the future of your business.

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