Tech Stack Revealed - Behind the scenes running a large property portfolio!

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One of the most frequently asked questions is ‘what technology is everyone using?’

Today as part of our REVEALED series – we will be revealing the full tech stack of a rapidly growing STR business – The Urban Butler. 

With most companies putting digital-first strategies into play, the power of technology is hard to ignore. As a business owner or manager, it’s critical to be aware of the digital tools on the market, as well as how each one can transform your operations and results. 

Your technology stack is the digital structure behind your business. Having a great tech stack can improve your profitability through gaining efficiency, improving guest experience and optimising pricing. Most businesses we talk to will run at least 15-20 different tools. Did you know, most operators we work with do not have a consolidated technology stack. Did you know that there is a huge amount of technology being used in short term rentals that would be the envy of the largest hotels.

So if you have spreadsheets (I know you do!), paper diaries or if you are just relying on remembering things then this episode it for you.  

Today, we have the pleasure of a sit down with an absolute legend Jon Lawry, CEO of The Urban Butler, who has built a business that maintains a high level of quality in the Short Term Rental space. His knowledge of operations and technology software is equal to none. In this episode, Jon provides insights to help you navigate the tools you might need in your accommodation operation. His motto, “we automate the predictable, so that we can humanize the exceptional,” is a good guide for any digital-first business.

Jon thought of The Urban Butler following a 2016 trip to Europe. Staying in exceptional spaces hosted by owners who had a direct and open dialogue with guests led to an effortless immersion in local culture and a lifetime of memories. Jon was inspired to recreate the experience for travellers to New Zealand on his return and purchased a single property in Ponsonby to begin his guest experience renaissance. The Urban Butler has now grown to offer a portfolio of beautiful apartments in central Auckland which favour amenity over formality and perfectly balance privacy with local connection. 

Right now, The Urban Butler is growing to meet the new demand for STR. Investors/advisory board/growth strategy.

Whew. 30 minutes talking about how a great tech stack can optimise your business performance.This is such a riveting and enlightening listen. I hope you get as much value and knowledge as I did. Thank you so much, Jon.

Key reasons to listen 👂:

  • All the tools Jon uses at Urban Butler for his property management business. 

  • How the right tech can help operators drive sales.

  • Which tech solutions are creating operational efficiencies? 

📣   Listen to the episode here
👓   Watch the episode here

Transcription:

Bart: Hello and welcome back to The Accommodation Show. We help accommodation owners like you get the knowledge and skills that you need, to grow your business, improve your guests’ experience and increase your profitability. 

Okay, everybody. Welcome back to The Accommodation Show. Today I’m joined by the wonderful Jon Lawry from Urban Butler coming all the way from New Zealand. Welcome to the show, Jon.

Jon: Thanks. Thanks for having me.

Bart: Look, I’ve been super looking forward to doing this recording with you. We’ve known each other for like, what six months, nine months or something like that you are one of the directors of Astra with myself and a bunch of other people so welcome aboard. Look, you really kind of strike me as an operator that’s really super enthusiastic about the industry and super enthusiastic about guests and the guest experience, super enthusiastic about building a really cool business. as well. What I’d love you to do is to introduce yourself, let everybody know who you are, where you’re from, and a little bit about your business and how it came to be.

Jon: Yeah, absolutely. Thanks very much, Bart. So yes, my name is John Nori, and my company is The Urban Butler and viola, we have now been in business for five years, starting at the very end of 2017. We grew quite rapidly in the first two to three years prior to COVID putting a bit of a spanner in those works, but during that time, we spent our time very wisely in terms of what the team was doing. We built a new website with a lot more processes and protocols in place and we now have a much much stronger business coming in COVID. And as you say, we’ve you know, we’ve got some fairly ambitious growth plans for the business and it all revolves around guests’ experience.

Bart: Just for those of you that are listening just in terms of topic for today, we’re going to be talking about all things technology and tech stack, and the tech stack is all the things you need to operate a short-term rental business and how to do it successfully. And I know that John’s got a pretty sophisticated set of tools that he’s using within the business to one improve it operationally but also in terms of the guest experience and everything that goes with that. So, so Jon and if we talk about your business and technology and how important it is to the business and how many tools you’re actually using, can you sort of give us a little bit of an idea as to sort of your thinking about technology in your business?

Jon: Yes, I can. And look, we do use a lot of tools, and they are all extremely valuable. We’ve been through a couple of providers and we found what we consider the best ones for our business. But I did hear a beautiful expression the other day, I can’t claim that it was mine. It was on a podcast I was listening to and it was a US CEO of a short-term rental management company. And his saying was we automate the predictable so that we can humanize the exceptional. And that really just sums it up for me. That’s exactly what we’re doing. And that’s the way that I see the future of the short-term rental industry growing, where you’re your own accommodation business that runs very smoothly with automated messages and all of those administration-type tasks that you want to just flow through to the guests and everything and everything works perfectly. 

And then you have the other side of the business which is hospitality, and where people want recommendations where people want to speak to a human where people want to know that they are being heard. And that’s a very important thing to consider. I think when you’re considering the technology that you want to put into the business.

Bart: Your business name, now obviously I’m wearing a shirt in recognition of The Urban Butler. Tell us why is it The Urban Butler and I think that one thing that I know about you and know about the businesses that you’re thinking about technology goes heavily into the brand of the business and who you are as a business. So tell us a bit more about The Urban Butler.

Jon: Actually, it’s funny when I’m when we first started branding the company I had some very amateur-type names that I considered. They weren’t now but my friend who was helping with the branding and the original concept came up with a couple of ideas and The Urban Butler really stuck because it opens it up for me to provide more guest experience-type related products as well. And that’s something that we’re really starting to develop at the beginning of 2020. All of that is now coming back through so you know we’re looking at doing wine tours, you know meet the winemaker exclusive sort of small group tours, shared offerings with people on Waikiki island with nice properties on the Waicky island where they stay with us and then they go get a boat over there, stay there for the night then come back, all those sorts of things. You know, we do we’re doing collaborations with restaurants where our guests get a complimentary glass of wine because this thing with The Urban Butler but we’re looking at all these other little add-ons that sort of really come under that Butler.

Bart: Yeah, yeah. I love it. So Butler, concierge host post, as well be kind of all these different sorts of terms that I would align with with with that, that branding and that meaning.

Jon: Absolutely. And the history of Butler, because I did look it up obviously five years ago, is around the French in I think it’s sort of like the 1600s and they had in their castles in France of Metalia, which was basically the keeper of the wine. That was the butler. That’s where the original Butler name. Came from.

Bart: I love it. Yeah, you got it. Look, we know we know we’re strong with the right, which is the wind. So awesome. So so if we talk about everything about tech stacks, and if we think about technology within our business, and I really want to give people sort of like all the tools that you guys use, and then we can talk about why they’re important and what they do. I would love you to kind of just kick us off and give us a bit of an idea as to what you’re using. Maybe we just start off with that and then we can kind of work from there.

Jon: Yeah, absolutely. Thank you. But so, so really, the tech that I’m going to talk about in most cases is more relevant to a property management company than an individual because to manage one or two properties, you don’t necessarily need all of these tools. However, they would potentially help you there’s a cost involved and a lot of time involved as well. So may or may not be relevant for the smaller single operators. But for a company with any number of properties over sort of five properties, I guess it’s imperative that you have what we call the engine room, which is our property management system and our channel management system. Now, certain providers of that software, provide just one like property management or channel management. 

The company that we use is Guesty and they are a property management company out system and a channel management system in one package. What that means is that we can load our properties into Guesty. They get pushed out to the various channels that guest connects to which is basically all of the main ones and some more boutique ones. When we receive requests or bookings through those channels that come straight into our dashboard that we use every day. We can reply through there we can set up auto messaging we can log tasks for cleaners, tasks for maintenance, and all of the little niggly administration things that you would have to manage yourself through emails and other forms of communication are all done through one dashboard. So any one of the staff that goes in, they can see whether something’s been done or not, et cetera, et cetera. So it just makes everything really seamless, not only for us but for the guests.

Bart: So they’re the property management system. You’re using it to communicate with your guests. So if they make a booking or if it’s a pre-booking, it’s all in one dashboard and communicates through to them. Then you’re saying that you’re also using it for staffing, so cleaning, maintenance, and things like that. How does that process look and how do people log in and how and how important is that to the business?

Jon: Yes, Guesty also has an app that all of our staff including contractors cleaners, and maintenance have on their phones. So, for example, the cleaners will get a schedule sent to them first thing in the morning for that day. They can also go in prior to that and see what it’s going to be obvious, but it gets sent to their phones in the morning. They go in if people have a late checkout or an early check-in we can change that in the booking so that it reflects in their lists that help them with their scheduling. If we need a cot put in a room if we need a card, you know a personal card or some flowers or something put in for guests that can all be put into tasks and therefore we know that when it’s ticked off by the cleaner, the housekeeping staff that it’s been done, which just creates less admin and less work for us and a much more seamless system.

Bart: And so I’ll come back to maintenance in a second but I just want to tie off on this cleaning aspect because I know that cleaners and cleaning is probably one of the most important parts for a property manager because I mean it just has to get done and staffing is obviously can be an issue. So what about a sort of reconciliation of payments for the cleaners? And the other question that I’ve got is how do you do the scheduling as well like how do you know what their capacity is? Do you have to do a bit of manual processing in terms of figuring out you know, how many locations they can cover and that sort of thing?

Jon: Yep. So we have a new cleaning company that started with Butler on the first of June. And as you say the biggest reputational risk for our company is the client-facing side of the housekeeping so if a guest walks into an apartment and there is any disappointments to start with, then human nature means that that escalates and other things that maybe wouldn’t have been a problem before becoming a problem. So we insist that our photos look exactly the same as they look back on Airbnb. When the cleaners leave the apartment, they take photographs of the rooms that we can see they’re presented perfectly. They also do an inventory check and all that sort of stuff when they’re there. So if there’s anything missing or broken that we would know about that. But as far as the scheduling goes, they have all of the tools within their systems to do that for us, which also takes a lot of the pressure off of us. 

They know if they’ve got eight claims, how many of them are back-to-back claims, how many of them are there’s no one checking in to the next day so that we might get pushed to the bottom of the list. And if they don’t get to it, they can do it first thing the next day because there’s no one there. We don’t do night bookings. So that also helps them to sort of navigating their way through the calendar. And as far as payments are concerned, we take a CSV download of all the claims from Guesty and then we reconcile that against the invoice that we get from the claims. There may be some developments on that coming in the future through the software that we might not have to do that reconciliation part although it’s always good to cast your eye over it and make sure that everything lines up and nothing has either been missed or accidentally added in. 

Bart: Okay, so then so that’s the cleaner part. And so we’re using Guesty to manage or look at GST. It doesn’t matter if it gets you another system just so that everybody knows it just happens to guess who the John’s using but these systems can really help streamline the business and get more efficiency so that you can focus on the guests rather than focusing on these things. When we’re talking about maintenance and that sort of thing. Would you say that you’re using guests as well to log in and do maintenance requests?

Jon: Yeah, so not necessarily maintenance requests, sorry, but when they visit the property, if they notice anything that is damaged or is in need of repairing, whether it’s a light bulb, or you know the showerhead isn’t staying where it should stay those sort of little minor things. They can log that into the system, and we can see it, and then we can call the maintenance person and get him in and get him to sort it out. And that just flags up. Yeah, yeah.

Bart: So we’ve talked about the guest’s communication side, we’ve talked about the cleaning, management, and those sorts of tasks. The channel management is, of course, connecting to all the different online travel agent platforms, I think is relatively standard and most people should know about a channel manager buying and how that’s being used. So is there anything else you’re using either system, for example, trust accounting, or any kind of analytics

Jon: So we are currently not using trust accounting, but we are moving towards that. It’s not regulated in New Zealand, to complete trust accounts on an annual basis for an audit, but we can feel that that is coming and it’s something that we want to do anyway so that we are accountable for managing other people’s funds. And in terms of the analytics there, Guesty he has very basic analytics, which is great with the software they also have advanced analytics which is a few dollars a month, and that is extremely valuable when you have a portfolio of properties. So we didn’t use that very much in the last couple of years because it hasn’t been that much data to analyze, but coming out of COVID and since you know, sort of early this year that that data is so valuable, you can change it from individual properties. You can change it for different time periods. You can look forwards to their future bookings, that sort of thing. You can even see how long it takes your staff to answer calls on guests you know what their average response time is and everything so the value in it is untold. 

Bart: You’ve got the engine that’s driving the business, which is the property management system, then you’ve got all sorts of other systems that were sitting on top of that or on the side of it. what else have you got going on?

Jon: Yeah, look, probably the most valuable add-on software that we have in the system is our dynamic pricing software. Now, when you’ve only got one or two properties, it can be quite easy to go in and adjust and look at what the markets are doing. It’s fair to look around some other Airbnb and other short-term rentals pick where you think you sit in that market and mark the price of your property as such. When you get to portfolio size and you’ve got stuff I mean, it’s our stuff is fairly close in terms of geographical area, but a lot of property management companies aren’t and then trying to keep track of that when you’ve got multiple properties is just absolutely undoable, impossible almost. 

So the kind of example that I have for this one where I see the absolute value in it is you know the last time we had some big concerts here, so going back to November 19, but YouTube played in Auckland, I’m not a YouTube fan. They would have announced that concert at the beginning of 2019. I would never have known that they would come in and our calendars are generally open for 12 months, right so that weekend would have booked out at whatever that nightly rate was set, nine months in advance or however long. 

So by having that software it looks at the volume of traffic through the airport. It looks at vacation rental occupancy rates, hotel occupancy rates, day of the week events, seasonality, and all sorts of different factors and adjusts to suit so for that example with the YouTube constant we had one-bedroom apartments that would normally be going for two or $300 at night in November just you know little one bedrooms in town. They were going for 600, 700, 800  dollars a night purely done by the software. You know we don’t want to be gouging per se but we want to make the most of the market for our business and for our clients. So So if demand is saying that author’s name that column this is the price then that’s what we follow with the software and it is extremely valuable. As you can see, you know, you wouldn’t be able to do that. You’ll be able to change them quick enough for people booking

Bart: Yeah and give us, yeah if it’s a low season as well, you have some visibility over what pricing is like so that you can adjust down so you can fill that occupancy absolutely you can set different rules on those pricing rules to really help sort of guide as to what you’re willing to, you know what’s going to work within your business operationally. For example, if you’ve got lots of cleaners, you’ve got lots of staff, then you’re going to run it differently than if you’re short on staff and cleaners. You want longer stays at a higher value rather than shorter stays at a low value, that sort of stuff. Which of the tools are you using for pricing?

Jon: Do you mean the software that we’re using? Yeah, we use Beyond Pricing, which we found very good. And very responsive. We catch up with them. I think it’s only once a month from now but we do an internal review every week of the pricing and how each property is pacing and that pacing is you know if you’re looking between one and four bookings for each property that week, with zero and foresight. If you’re 01, then you might we might drop by 5%. If we’re three or four we might we might add 5% to the price. We just looking at that every single week so we can see how many bookings and so when I say one to four bookings, that’s any future bookings for that property. It doesn’t have to be in that week, but they are made during that week for whenever they are. And that’s a really good rule of thumb. For us, it helps us to find that absolute sweet spot on the curve, which is around that sort of 8580 to 85% occupancy is what we say is the perfect amount. If you’re over 90% You’re too cheap. If you’re below 70% 60 70% depending on the location and the season, but you’re either too expensive or you’re doing something wrong. So if we can get it to sit between 75 and 85% all year round, then we’re very

Bart: So you were talking about sitting down on a Monday, looking back at the previous seven days’ worth of data. And then you’re saying that if you’ve had in between, you’re seeing what many bookings you had during that period, and then figuring out whether you should update your pricing because it might be too high or too low. How far ahead of time are you doing bookings?

Jon: Our current sorry, our calendars are open for 12 months. But our current forward booking window I The time that people are booking in advance of their stay is around 60 or 70 days, which is great. I mean, during the pandemic, it’s probably more like six or seven days. But that just shows us that the consumer confidence is back in the market and also that our pricing is right going forward. 

While you think of the next one going. So, if we go back to the pacing like you say we look at it every Monday and look at that metric of the number of bookings in the last seven days. There are quite a few other factors that you have to consider in there as well, for example, if we’ve got a three-month booking in an apartment, it wouldn’t have gotten any bookings in the last seven days. So that one wouldn’t be adjusted. You know if there’s only a very small availability, with lots of smaller bookings in there, then the same sort of deal applies. And then we’ve also got properties where maybe the owner has blocked it out for a couple of months or a month whilst they stay there. Again, we don’t want to be bringing that one up or down. We just want to leave it as it is and continue to monitor it as we get closer to its vacancy.

Bart: And I think it’s really interesting. I was actually working with a client this week, and we were talking about historically month on month data, which is really useful because you can see what the pace is like during you know, June versus July versus march right so you can have a different booking and if you’ve got a year on year data, data with COVID and pandemics and these being open. But in general, you can get some really nice data which is going to help you make some wise decisions about whether you’re in trouble or whether you’re not in trouble which is the operative thing of this whole thing. 

So pricing. Tool Beyond Pricing. We’ve got a guest he is in the engine room of the business. What else John?

Jon: Yes, okay, so we have a few other add-ons. We have digital lock boxes, which we have a couple of we’re trialing at the moment. We also have noise monitors that are in all of our Parliament now, which we find very, very valuable, not only for us to ensure that the guests are behaving themselves, but also more to create trust in the communities of the buildings that we operate. And that’s the most important part of it for us is that you know, we want everyone to have a good time. We don’t want to be the noise police. We don’t want to be shutting people down if they’re having a couple of drinks at home with their friends at 9 pm. But if they’re annoying other residents in the building for whatever reason whether they know they are or not, we need to know about it because we don’t find out about it until the next day. The damage has already been done. 

Our reputation is marked in the building potentially, you know, with a couple of residents or whoever’s been upset by this incident. And so by promoting that to both new owners, building managers, and the guests, it creates this harmonious system where that where no one is going to no one’s going to book it if they’re going to have a party and it says in the listing that they’ve got, we’ve got noise monitors plus, the residents are happy. They understand how our vetting system works, and how the noise monitors fit into that whole booking system, and it just creates trust and that’s what we want in the areas that we operate. 

Bart: Look, I had one of the chats from Noise Aware on the podcast. He was absolutely brilliant. If you are out there looking for different solutions. There’s noise where there’s Minut, I think it’s called a minute without the E I believe that’s another option. different solutions out there. But I think that especially when you’re trying to professionalize your business and also if you’re worried about immunity if you’re worried about regulations if you’re trying to protect the industry, then having this kind of solution that is not invasive for the guests can be incredibly beneficial. And actually, funnily enough, this isn’t just for short-term rentals. It can apply across lots of different industries, different accommodation providers, you know, even you could even have campsites and have this sort of stuff available to try to help to alleviate the problem. So oh by the pool, that sort of stuff. So you’ve got the noise monitoring, then you said the lock boxes.

Jon: Yes. So the noise monitoring that we use is sorry noise and the digital lock boxes we use our igloo home and all of that. Tech connects to Guesty via a portal. So a poor so is another third-party provider that connects to guests the and they provide us with the digital lockbox access and control through the app which goes straight through yesterday. It also controls also monitor the house monitors and informs us when people are you know their noises over 70 decibels for five minutes or whatever it is we get an alert. 

And then thirdly, they have developed a guest app that we are now using. Eventually, we want to create our own but this is a white label one bet of color do it. It works well for now. It does all the things basically we wanted to do minus a few but you know you can brand it with your own company, logos, etc. We can have. What we can do with this system is we can send people a link when they book to the buyer. So it’s a web-based app so don’t have to download anything they can go into that they can see you know what type of washing machine you’ve got, what the views look like, what, how big the kitchen area is, et cetera, but then also they can see exactly where it is on the map where the car park is and also all of the recommendations that urban Butler puts in their house book about places to eat, places to visit, etc. 

As soon as they can start to plan their trip before they’ve even could be 60 days in advance or it could be a week in advance. Whatever but they’ve got all the information in their hand. What it doesn’t give them is the lockbox code because the lockbox code is generated on the day that they turn up and they press the button on the app. And so that security is amazing prior to prior to having this then we would check in instructions 24 hours before to the guests with the house but they haven’t had time to really plan what they’re going to do well, so they would have had time to plan but they wouldn’t have had our recommendations or input at planning and I think that’s important at a two-way sort of relationship with the guest that we’re providing everything that they need to know about the property in the area. And then when they turn up we give them the lockbox information very smoothly. It’s all automated through those apps. And it goes straight through get it out to the channel so it’s, again, a very valuable tool that saves a lot of time and it also creates a lot of trust with the guests.

Bart: And look, it seems I’m gonna have to do another edit around this. It starts to get really choppy on my end. We’re kind of coming towards the end. I’m hoping that we can push through if you might find that it’s really choppy when I’m talking but if you figure out the question, just keep going because we are in a hardcopy, which is getting uploaded, which then edits around so just before I go on to the next question, is there any other tech in terms of this that we need to cover?

Jon: Know we use Operto which is a 360 walkthrough video app that they can we can send to people that are overseas they don’t you know can’t work stuff out from the photographs. It just makes it again another more real trusting provider by sending them a peek guy has the apartment you can walk around it yourself. You can literally scroll around. You can zoom in on the bloody light fittings, whatever you want. We use that and we’ve worked 24/7 customer service, but that’s not really tech. That’s just service

Bart: All right, so we’ll just we’ll probably be done the next five minutes just to give you a bit of better timing on that. So so looking at sounds you with the technology that you’re using with Oporto to manage or the so if you get more advanced with it, the guests sort of experience that getting into the property being in the property the digital guide book and that sort of thing. Now there’s sort of one final kind of element that I don’t know about and we talked about this yesterday was the direct booking side of the business and actually, you have that plugged directly in through an API through to guests. Why did you decide to go direct bookings and why was it important to you?

Jon: Yeah, look, back before the pandemic, our website was specifically aimed at attracting new properties, and new owners, and it was a very basic, Squarespace site that we put together in 2017. We wanted to spin that around for several reasons. One, we didn’t want to be at the whim of the OTAs when they decide to give refunds on mass or change the way that the system operates. It also allows us to not pay their commission fees, which is also nice, but more importantly, what we thought was that you know, we’ve got some fairly ambitious growth plans for the next two to three years. 

And in order for us to do that, we need to be a brand and having just a very basic square space website that was not going to cut it. What we decided during the pandemic was that, if we turn our site on upside down and we have it as a complete booking channel, with one page which is obviously dedicated to owners and new properties, by the owners clicking into our website to see what we do, they can immediately see the properties that we have on there and the way that they’re presented. And that to me, was what would sell it to me if I had a property. I wouldn’t I wouldn’t want to go and just read it out and bumped around. Yeah, we do the cleaning we do, you know, we’ll take all the messages and we’ll give you some money at the end of the month by going in and seeing the properties how they’re presented, how the descriptions are the professional photography, the 360 walkthroughs, videos that we do all of that stuff. It just shows to the new potential client, the professionalism and what they’re getting involved in, and that to me creates the brand that is The Urban Butler and that’s why we wanted to do it. It did cost a lot of money the ROI will probably take a while to come. But the brand image and the look of the site is exactly what we wanted and we’re very happy with it.

Bart: The other part of that is with the guests that do book direct you start to own that customer. Can you talk about that?

Jon: Teah, so we’ve got a CRM that probably fits in our stack tech. Tech. Stack, which is, which is HubSpot. And so that links again, directly to all of our contact forms. It relates to all of our book a call forms. It tracks people going through the website, people can send inquiries through that straight through the website and come through to HubSpot, and then we’ve got all of their details. For future remarketing, if we categorize them into different lists of different groups, and then we can push out EDMS and that sort of thing, or re-contact them in six months’ time to see if they’re still interested. All that stuff is all saved in one nice and easy-to-access place. That and yeah, you’re right that that is a very big part of having that of having your own site. Yeah.

Bart: Yeah, look, I think that if you’re looking to sell your business down the track, and also protect your business by having a very strong brand that has sort of meaning to people. I mean, Airbnb did it right. They created a massive brand and brand values that everybody believed in and they own the customer. So if you can own that customer, then you create a lot of value. You can sell them more stuff all the time as well. You get higher margins and everything else that goes with it. The other real beauty of your website, John, and I’m sure that you’ve thought about this is that from a marketing perspective you can start putting real marketing dollars into it and drive traffic to your website and then get good returns rather than trying to drive traffic to a third party provider where you don’t get any of that benefit. 

And so, you know, SEO is worth doing all of a sudden doing Google ads is worth doing Facebook advertising is really worth doing. Doing. Media appearances are worth doing stuff like this, by the way, go to Urban Butler. website. So, so good. Look, I know that there are a couple of other tools that we haven’t talked about today. And I’m sure there are other operational tools that you use in the business, but that’s not the key. I think the key for everybody is how do you get into short-term rentals and start to scale? What are the different tools that you’re going to need to get there and that tech stack will only keep on developing as time goes on? And I really like the fact John that you’ve done a lot of integration part. You’ve had some really good thinking about this, and you’re doing a lot of innovation. So I really appreciate you joining me today and kind of you know it’s a great interview to just share everything I mean, it’s pretty, pretty confronting, right?

Jon: We are, yeah, we are more than happy to share what we do. We’re very proud of the systems that we’ve built and the guest experience that we provide and if anyone listening wants to talk about any of the tech that we use, or anything about the short-term rental industry, they just reach out to me via urbanbutler.com

Bart: You can also I’m sure we can find you on LinkedIn as well.

Jon: Absolutely

Bart: Look at Jon, thank you so much for your time. Thanks for coming on. We’ve so many more topics to cover in the future. So I’m really looking forward to interacting with you. If you are listening to the show makes sure that you give us feedback. Give us a five-star rating so that we know that you’re listening and that you love the content that we’re putting in. Also, make sure that give us a subscribe and alike and if you’ve got any comments, any questions, leave them below. If you’re wondering about tech stacks and how you can incorporate them into your business. If you’re looking for more direct bookings or setting up a cracking website, then contact Ibookedonline and I will help you out or my team will help you out. But for now, Jon, thank you so much. I appreciate you you’re awesome and we’ll speak again

Jon: Soon. Absolutely thank you, Bart, talk to you soon. 

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