Why did the AI hotel manager get fired?😂
Because it kept telling guests to “check themselves in”.🤦♂️
Researchers have trained AI to make jokes (still some room for improvement), but they can now do much more than that. For businesses looking to optimise their operations and enhance guest experience, artificial intelligence (AI) has emerged as game-changing technology: systems that can perform complex tasks typically requiring human intelligence, such as speech recognition, decision-making, and content creation.💡
With its capability to automate processes and personalise experiences, AI, including platforms such as ChatGPT, has become an invaluable asset for businesses of all sizes. For small businesses, AI offers three strategic advantages to enhance customer service, strengthen marketing and sales, and drive growth.
In this episode of The Accommodation Show, we are joined by the renowned entrepreneur and “AI whisperer,” Luca Zambello, Luca is the co-founder and CEO of Jurny, a hospitality tech company offering SaaS-based management solutions for the modern traveller. Luca has a wealth of knowledge and resources around AI, ChatGPT, and prompt craft. We have a rewarding conversation on the benefits of using AI, such as improved efficiency and personalisation, and showcase real-life examples of successful AI integration in brand, guest experience and marketing efforts.
But that’s not all! Luca also reveals specific tools and techniques that can be used to teach AI to embody your brand’s unique voice, style, and guests. We also discuss the ethical concerns related to using AI in content and marketing and explore the potential pitfalls and mistakes that businesses should avoid. Finally, we look towards the future and discuss how AI will continue to shape the world of hospitality operations, branding and marketing.🔮
What we cover in this episode:
How can AI improve my hospitality operations?
What are the specific strategic advantages of AI for small businesses in the hospitality sector?
How can AI improve guest experience, marketing, and sales to drive growth?
What makes for a good AI prompt?
How can you integrate AI platforms like Midjourney with existing systems?
How will AI continue to shape the world of hospitality operations, branding and marketing in future?
Luca Zambello is the co-founder and CEO of Jurny, a hospitality tech company pioneering the next generation of tech-first, on-demand accommodations. A born entrepreneur, Luca Zambello is the co-founder and CEO of Jurny, an AI-driven hospitality platform that seamlessly automates operations and guest experiences through vertical integration and connectivity. As a former host and operator with more than 12 years of experience, Luca brings a wealth of hospitality knowledge.
He is a renowned Forbes contributor for his expertise and industry acumen and has been featured in Entrepreneur, Bloomberg, Business Insider, and other publications. Luca was recently chosen as an Advisory Board Member for Entertainment and Hospitality Management at California State University, Fullerton, where he also delivers lectures as a guest. Furthermore, he has received multiple awards and nominations in the hospitality field, including the Titan Award and the American Best in Business Awards. Most recently, he was listed as one of the top 10 Notable Entrepreneurs in Los Angles by LA Weekly.
Don’t miss out on this exciting opportunity to learn from the AI whisperer himself and unlock the full potential of AI for your brand.
A super episode packed with value from someone who has been there, and done it. Enjoy!🎉
