If there’s one thing I’ve learnt from growing my own business and working with hundreds of operators, it’s this, you cannot do it all. You’re answering guest queries, updating listings, chasing cleaners, and wondering how it all became too much.. I’ve been there too and I know the trap. It really can be overwhelming and exhausting. One secret that we have is to build a great team. A team  that supports growth, not just survival.

This week, I’m focusing on something that’s helped me and so many others create real breathing room in our s about building sustainability in your business. I am join this week by Matt Metros where we talk about what makes outsourcing work, what kills it, and how you can build a VA team that becomes a real asset, not just an extra task on your list.

We unpack the full VA journey, how to think about roles, how to train properly, how to build culture even when working remotely. If you’ve ever hired a VA and felt disappointed, this episode will explain why. And more importantly, how to do it better next time.

What you will learn from this episode:

• Why most VA hires don’t work—and how to fix it 🧩
• How to build a business that doesn’t rely solely on you 🏗️
• What tasks you should offload first to reclaim your time 📬
• Where to find the best talent—and what to avoid ❗
• The difference between hiring a contractor vs. building a team 🌱
  
   

My guest this week is Matthew Metros, founder of CS Outsource. He’s built a company that now supports hundreds of STR operators with a range of services, including 24/7 guest comms, revenue management, digital marketing, vendor management, and more. His approach goes beyond staffing—he provides structure, training, and support for both the VA and the business owner.

What impressed me most is Matt’s dedication to reducing operator overwhelm. Every agent is matched with a trainer and a supervisor, taking the weight off your shoulders. And because Matt’s been a host himself, he understands the pressure of being across every detail, every day. His mission? To help entrepreneurs build businesses they don’t get stuck in.

If you’re serious about scaling, this episode will give you a blueprint. You’ll walk away with the mindset, tools, and real talk you need to grow a business that runs smoothly—even when you step away.

It’s an honest, experienced look into outsourcing that strips away the hype and gives you the reality. Worth every minute.

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